Webstore Return/Exchange Policy

Need a different size? Prefer a different color? No problem! We offer exchanges within 30-days of order ship date. Exchanged items must be in re-sellable condition: Unwashed, Unworn, and Unused.

To initiate an exchange, please do the following:
1) Give us a call at 503-548-4835 to check that your desired item/size/color is in stock.
2) To schedule and pay for a return shipping label, select Hoodies and Sweatshirts or T-shirts to add what items you're exchanging to the Cart. 
3) Upon checkout, in the Notes, tell us what items you'd like in exchange. (Even if you called us first, this will make sure there are no mix-ups.)
4) Pack up your items to exchange and ship them to:
Upper Playground Portland
ATTN: Webstore Exchanges
23 NW 5th Ave.,
Portland, OR 97209

Once we receive your items and verify their condition, we'll ship your new items out to you in 1-3 business days. 

Thank you so much for shopping with us and supporting our small business!

 

If you have any questions, please give us a call at 503-548-4835 or send us an email at hello@pacificnorthfresh.com